HC-Olivia

All sales are final. If you have any questions about sizing, fit, or fabric, please reach out to our customer service before placing your order. See full policy here.

Orders are shipped USPS first class/priority mail/parcel select, Monday through Friday within 48 hours of purchase. Once your order has shipped, you shall receive a shipping confirmation email with tracking info. If you do not see this email, please check your spam folder as it may have been sent there by mistake. Orders usually arrive within 2 to 7 business days. In order to sustain low shipping costs to all domestic clients, item may or may not come in original packaging. We will only ship to the shipping address provided; therefore, you must make sure the information provided is accurate and COMPLETELY filled out. We are not responsible for lost packages. By placing an order, you assume responsibility that you have read all the information we have provided to you. On rare occasions, we may need to refuse or cancel an order or close or freeze an account – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please get in touch with us and so we can speak on the matter. We do this for customer and company safety. By placing an order, you assume responsibility that you have read all the information we have provided to you.

FOR SYNTHETIC HAIR:

 TIPS
  -Keep the hair away from any aerosols/perfumes & pools/salty water as the harmful chemicals and dehydrating elements in them can cause severe damage to the hair.
-Wash approximately every 5-8 wears.
 -Try to refrain from sleeping or showering in your product, the harsh movements in these activities can cause tangling.

 Q: How do I comb it?
  A: With a wide tooth comb, gently start combing the hair from the bottom and slowly work your way to the top all while holding the hair in place. This reduces breakage and shedding.

 Q: How do I wash it?
 A: Properly comb your piece, ridding it of any tangles prior to washing. Fill sink or basin with cold water & add a bit of synthetic hair shampoo. (Use baby shampoo as a substitute) Agitate water. Completely submerge piece in water and lightly swirl it. Let it soak for 5-10 minutes. Rinse piece in gently flowing cold water. Repeat the steps above with synthetic hair conditioner if conditioning is needed or desired.Carefully pat dry with a towel. Do not rub or wring the hair. Allow the hair to completely air dry. Doing so will preserve the original style of the hair. Do not brush or comb hair until completely dry.

 Q: Can I use regular hair products on it?
 A: To optimize the longevity of your piece, we recommend to only use products specifically formulated for synthetic hair. We also highly recommend to keep your piece away from perfumes, aerosols,etc.

Q: Can I style it with it heat?
A: If your piece states that it is heat friendly, you can in fact style it! You can find this information in the products description. We recommend you keep the temperature under 300 degrees and work in small sections.

FOR HUMAN HAIR:
TIPS
  -Use a wide tooth comb to reduce breakage.
 -When brushing, start from the bottom and work your way to the top while holding the hair in place with your other hand. This reduces shedding.
 -Keep the hair away from any aerosols/perfumes & pools/salty water as the harmful chemicals and dehydrating elements in them can cause severe damage to the hair.
-Try to refrain from sleeping or showering in your product, the harsh movements in these activities can cause tangling.

 Q: Can I dye it?
 A: Yes you can, although we wouldn't recommend it. Hair extensions/wigs/toppers, etc. are usually already processed to be a certain color and further process will damage your item and still doesn't guarantee you'll end up with the tone you dye it.

  Q: Can I wash it?
 A: Absolutely! We highly recommend you keep your product clean and sufficiently conditioned. Baby shampoo or products that are free from parabens and sulfates are best to use as they won't strip the moisture off the hair. Every once in a while, use a deep conditioning mask or oils to re-hydrate the hair as these products do not produce any natural oils to replenish the fiber. Never comb while wet.

Q: How do I wash it?
 A: Properly comb the hair, ridding it of any tangles prior to washing. Fill sink or basin with cold water & add a bit of shampoo. Agitate water. Completely submerge hair in water and lightly swirl it. Let it soak for 5-10 minutes. Rinse in gently flowing cold water. Repeat the steps above with conditioner if conditioning is needed or desired. Carefully pat dry with a towel. Do not rub or wring the hair. Allow the hair to completely air dry. Do not brush or comb hair until completely dry.

  Q: Can I curl/ straighten it?
  A: Yes! Your product is human hair and can endure heat, but just like our hair with excessive heat comes damage. To minimize harm, use a heat protectant and heat at the lowest setting.

Due to the nature of the product, there will be variables that are subject to change from pack to pack/ item to item. This includes factors such as but not limited to: color, density, porosity, highlight pattern or combination, etc.
Color Variability: Please be aware that the colors of our products may vary slightly from what you see on your screen or in our product images. Factors such as lighting, screen settings, and dye lots can impact the perceived color. We recommend considering this when making your purchase.
Hair Density Variation: Each item may have a slightly different hair density due to the nature of the product. While we strive to maintain consistent quality, slight variations can occur. Please keep this in mind when choosing your item.
If you have any questions or concerns regarding a product, please don't hesitate to reach out to our customer support team via our chat. We offer free color matching/suggestions and are happy to provide additional photos upon request. We are here to assist you and ensure you have a positive experience with our products.