HC-Olivia

All sales are final.
If you have any questions about sizing, fit, color, or anything else regarding the product, please reach out to our customer service before placing your order. See full policy here.

Orders are shipped USPS ground advantage Monday-Friday within 48 hours of purchase. Once your order has shipped, you shall receive a shipping confirmation email with tracking info. If you do not see this email, please check your spam folder as it may have been sent there by mistake. Orders usually arrive within 2 to 7 business days. In order to sustain low shipping costs to all domestic clients, we almost always ship our items in lightweight resealable bags ideal for continued storage, therefore, item may or may not come in original packaging. We will only ship to the shipping address provided; therefore, you must make sure the information provided is accurate and COMPLETELY filled out. We are not responsible for lost or stolen packages. By placing an order, you assume responsibility that you have read all the information we have provided to you.

Due to the nature of the product, there will be variables that are subject to change from pack to pack/ item to item. This includes factors such as but not limited to: color, density, porosity, highlight pattern or combination, etc.

Color Variability: Please be aware that the colors of our products may vary slightly from what you see on your screen or in our product images. Factors such as lighting, screen settings, and dye lots can impact the perceived color. We recommend considering this when making your purchase.

Hair Density Variation: Each item may have a slightly different hair density due to the nature of the product even when you purchase the same item.

While we strive to maintain consistent quality, slight variations can occur. Please keep this in mind when choosing your item. If you have any questions or concerns regarding a product, please don't hesitate to reach out to our customer support team via our chat. We offer free color matching/suggestions and are happy to provide additional photos upon request. We are here to assist you and ensure you have a positive experience with our products.