Dawn | Remy Human Hair I-Tips Extensions 18"

By shopping with us, you are supporting a family owned & operated, women led business.

Because of you:

• we sustain our brick & mortar shop that offers those in need a haven of hair options.
• we can support the dream of working as a family of sisters and daughters.
• we can give back to those in need in our community.
• we can curate a unique collection of hair products that bring joy and confidence to others all over the world!

We encourage you to shop other small businesses/local as your business makes a bigger impact to us than to big corporations. Furthermore, word of mouth is our bloodline! Share positive feedback of our business to others and to us! Tag us @santanaswigs.

Orders are shipped USPS first class/priority mail/parcel select, Monday - Friday within 24-48 hours of purchase. Orders usually arrive within 2 to 7 business days. We are not responsible for lost packages. By placing an order, you assume responsibility that you have read all the information we have provided to you. 

Returns/Refunds

All sales are final.

Due to the nature of our products and sanitary concerns, refunds/returns/exchanges are not accepted. Each product is carefully inspected prior to shipping. If there are any questions about the color or anything else regarding the product, please ask before purchasing. You can do so through our Contact Us page. We will not entertain any disputes. By placing an order, you are agreeing to the terms of this return policy.

All sales are final.

Proper maintenance for your human hair product

Q: Can I dye it?

A: Yes you can, although we wouldn't
recommend it. Hair extensions/wigs/toppers, etc. are usually already processed to be a
certain color and further process will damage your item and still doesn't guarantee you'll end up with the tone you dye it.

Q: Can I wash it?

A: Absolutely! We highly recommend you
keep your product clean and sufficiently conditioned. Baby shampoo or
products that are free from parabens and sulfates are best to use as they won't
strip the moisture off the hair. Every once in a while, use a deep conditioning
mask or oils to re-hydrate the hair as these products do not produce any
natural oils to replenish the fiber. Never comb while wet.

Q: Can I curl/ straighten it?

A: Yes! Your product is
human hair and can endure heat, but just like our hair with excessive heat
comes damage. To minimize harm, use a heat protectant and heat at the lowest setting.

TIPS

-Use a wide tooth comb to reduce
breakage.

-When brushing, start from the bottom
and work your way to the top while holding the hair in place with your other
hand. This reduces shedding.

-Keep the hair away from any
aerosols/perfumes & pools/salty water as the harmful chemicals and
dehydrating elements in them can cause severe damage to the hair.

-Try to refrain from sleeping or
showering in your product, the harsh movements in these activities can
cause tangling.

  Due to the nature of the product, there will be variables that are subject to change. This includes factors such as but not limited to: color, density, porosity, highlight pattern or combination, etc.

Color Variability:

Please be aware that the colors of our products may vary slightly from what you see on your screen or in our product images. Factors such as lighting, screen settings, and dye lots can impact the perceived color. We recommend considering this when making your purchase.

Hair Density Variation:

Each hair package may have a slightly different hair density due to the nature of the product. While we strive to maintain consistent quality, slight variations can occur. Please keep this in mind when choosing your item.

If you have any questions or concerns regarding a product, please don't hesitate to reach out to our customer support team via our chat. We are here to assist you and ensure you have a positive experience with our products.