CUSTOM ORDER LISTING

By shopping with us, you are supporting a family owned & operated, women led business.

Because of you:

• we sustain our brick & mortar shop that offers those in need a haven of hair options.
• we can support the dream of working as a family of sisters and daughters.
• we can give back to those in need in our community.
• we can curate a unique collection of hair products that bring joy and confidence to others all over the world!

We encourage you to shop other small businesses/local as your business makes a bigger impact to us than to big corporations. Furthermore, word of mouth is our bloodline! Share positive feedback of our business to others and to us! Tag us @santanaswigs.

Orders are shipped USPS first class/priority mail/parcel select, Monday - Friday within 24-48 hours of purchase. Orders usually arrive within 2 to 7 business days. We are not responsible for lost packages. By placing an order, you assume responsibility that you have read all the information we have provided to you. 

Returns/Refunds

All sales are final.

Due to the nature of our products and sanitary concerns, refunds/returns/exchanges are not accepted. Each product is carefully inspected prior to shipping. If there are any questions about the color or anything else regarding the product, please ask before purchasing. You can do so through our Contact Us page. We will not entertain any disputes. By placing an order, you are agreeing to the terms of this return policy.

All sales are final.

Q: How do I comb it? 

A: With a wide tooth comb, gently start
combing the hair from bottom to top. This reduces breakage and shedding.

Q: How do I wash it?

A: 

Properly comb your piece, ridding
it of any tangles prior to washing.Fill sink or basin with cold
water & add a bit of synthetic hair shampoo. Agitate water. Completely submerge piece in
water and lightly swirl it. Let it soak for 5-10 minutes. Rinse piece in gently flowing
cold water. Repeat the steps above with synthetic hair
conditioner if conditioning is needed or desired.Carefully pat dry with a towel.
Do not rub or wring the hair. Allow the hair to completely air
dry. Doing so will preserve the original style of the hair. Do not brush or comb hair until
completely dry.

Q: Can I use regular hair products on it?

A: To optimize the longevity of your piece, we
recommend to only use products specifically formulated for synthetic hair. We
also highly recommend to keep your piece away from perfumes, aerosols,etc.

 Due to the nature of the product, there will be variables that are subject to change. This includes factors such as but not limited to: color, density, porosity, highlight pattern or combination, etc.

Color Variability:

Please be aware that the colors of our products may vary slightly from what you see on your screen or in our product images. Factors such as lighting, screen settings, and dye lots can impact the perceived color. We recommend considering this when making your purchase.

Hair Density Variation:

Each hair package may have a slightly different hair density due to the nature of the product. While we strive to maintain consistent quality, slight variations can occur. Please keep this in mind when choosing your item.

If you have any questions or concerns regarding a product, please don't hesitate to reach out to our customer support team via our chat. We are happy to offer a color match/suggestions! We are here to assist you and ensure you have a positive experience with our products.