Ashli
All sales are final. If you have any questions about the product, please reach out to our customer service before placing your order. See full policy here.
Orders are shipped via USPS or UPS Monday-Friday within 48 hours of purchase. Once your order has shipped, you will receive a shipping confirmation email with tracking info. If you do not see this email, please check your spam folder as it may have been sent there by mistake. Orders usually arrive within 2 to 7 business days. In order to sustain low shipping costs to all domestic clients, we almost always ship our items in lightweight resealable bags ideal for continued storage, therefore, item may or may not come in original packaging. We will only ship to the shipping address provided; therefore, you must make sure the information provided is accurate and COMPLETELY filled out. We are not responsible for lost or stolen packages. By placing an order, you assume responsibility that you have read all the information we have provided to you.
Due to the nature of the product & the industry, there will be variables that are subject to change from pack to pack/ item to item even when you purchase the same item. This includes factors such as but not limited to: color, density, porosity, highlight pattern or combination, formula, quality etc.
Please be aware that the colors of our products may vary slightly from what you see on your screen or in our product images. Factors such as lighting, screen settings can impact the perceived color.
While we strive to maintain consistent quality, slight variations can occur. Please keep this in mind when choosing your item. If you have any questions or concerns regarding a product, please don't hesitate to reach out to our customer support team via our chat. We offer free color matching/suggestions and are happy to provide additional photos upon request. We are here to assist you and ensure you have a positive experience with our products.
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FAQs
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For Synthetic Hair:
Q: How do I comb it?
A: With a wide tooth comb, gently start combing the hair from the bottom and slowly work your way to the top all while holding the hair in place. This reduces breakage and shedding.
Q: How do I wash it?
A: Properly comb your piece, ridding it of any tangles prior to washing. Fill sink or basin with cold water & add a bit of synthetic hair shampoo. (Use baby shampoo as a substitute) Agitate water. Completely submerge piece in water and lightly swirl it. Let it soak for 5-10 minutes. Rinse piece in gently flowing cold water. Repeat the steps above with synthetic hair conditioner if conditioning is needed or desired.Carefully pat dry with a towel. Do not rub or wring the hair. Allow the hair to completely air dry. Doing so will preserve the original style of the hair. Do not brush or comb hair until completely dry.
Q: Can I use regular hair products on it?
A: To optimize the longevity of your piece, we recommend to only use products specifically formulated for synthetic hair. We also highly recommend to keep your piece away from perfumes, aerosols, etc.
Q: Can I style it with it heat?
A: If your piece states that it is heat friendly, you can in fact style it! You can find this information in the products description. We recommend you keep the temperature under 300 degrees and work in small sections. Refrain directing any heat however from the products construction as this may cause the material, stitching, glue, or other attachments to deteriorate or loosen over time.Helpful Tips
- Keep the hair away from excessive heat, harsh weather, aerosols/perfumes & pools/salty water as the harmful chemicals and dehydrating elements in them can cause severe damage to the hair.
- Wash approximately every 4-8th wear or sooner if your environment was particularly filled with smoke, smog, debris, harsh chemicals.
- Try to refrain from sleeping, showering or exercising in your product, the harsh movements in these activities can impact the longevity of the product.
For Human Hair:
Q: Can I wash it? How often?
A: Absolutely! We highly recommend you keep your product clean and sufficiently conditioned. About every 4-8th wear is a great time to give it a rinse. This would be much sooner if your environment was particularly filled with smoke, smog, debris, harsh chemicals. Baby shampoo or products that are free from parabens and sulfates are best to use as they won't strip the moisture off the hair. Every once in a while, use a deep conditioning mask or oils to re-hydrate the hair as these products do not produce any natural oils to replenish the fiber. Never comb while wet.
Q: How do I wash it?
A: Properly comb the hair, ridding it of any tangles prior to washing. Fill sink or basin with cold water & add a bit of shampoo. Agitate water. Completely submerge hair in water and lightly swirl it. Let it soak for 5-10 minutes. Rinse in gently flowing cold water. Repeat the steps above with conditioner if conditioning is needed or desired. Carefully pat dry with a towel. Do not rub or wring the hair. Allow the hair to completely air dry. Do not brush or comb hair until completely dry. If blow drying, keep dryer at a low temperature and a safe distance away from the hair and its construction. The heat from a hair dryer can weaken the material, causing the stitching, glue, or other attachments to deteriorate or loosen over time.
Q: Can I curl/ straighten it?
A: Yes! Your product is human hair and can endure heat, but just like our hair with excessive heat comes damage. To minimize harm, use a heat protectant and heat at the lowest setting.Helpful Tips
- Use a wide tooth comb to reduce breakage.
- When brushing, start from the bottom and work your way to the top while holding the hair in place with your other hand. This reduces shedding.
- Keep the hair away from excessive heat, harsh weather, aerosols/perfumes & pools/salty water as the harmful chemicals and dehydrating elements in them can cause severe damage to the hair.
- Try to refrain from sleeping, showering, or exercising in your product, the harsh movements in these activities can impact the longevity of your product.
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First, prepare your natural hair by braiding it or securing it flat against your scalp. Refrain from ponytails or buns as this may cause your wig to sit in an unnatural position and make it less secure on your head. Next, put on a wig cap to keep your hair in place and create a smooth surface. This step may still apply even to those without hair as it creates a comfortable barrier between the scalp and the interior fabric of the wig. Position the wig on your head, starting from the front and gently pulling it back over your scalp. Adjust the wig so that it sits comfortably and securely, aligning the front hairline with your natural hairline. If your wig has ear tabs, line up the ear tabs to your sideburns to ensure it is on correctly. Finally, style as desired, and you're ready to flaunt your new look!
Tip: Adjust your wig adjustment band just enough to where it feels secure on your head. Over adjusting the band may cause an adverse effect and lead to your wig slipping off or in the case of lace parts, cause it to rip due to excessive tension on the fabric. Adhesive can be used for extra reinforcement but is not always necessary and serves more as a preference.
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Choosing the perfect wig involves considering a few key factors. First, think about the wig's purpose—whether it's for daily wear, a special occasion, to change your look or medical reasons. Next, decide on the type of wig: synthetic wigs are low-maintenance and affordable compared to human hair wigs, but tend not to have the longest life span, while human hair wigs offer a natural look and versatility & with the proper maintenance go a long way. Consider the wig's cap construction & density for comfort and breathability. Finally, select a style and color that complements your face shape and skin tone. Don't hesitate to consult with us! You can book an appointment here for personalized advice and recommendations.
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When you first receive your wig, it might have "box hair," which means the hair can appear flat or misshapen due to being stored in a box/bag. To bring your wig to life and make it look its best, you can spray it lightly with water & comb it into place or use a bit of heat styling if your wig is heat friendly. This helps to reshape the hair, smooth out any kinks, and restore its natural flow and volume. For the best results, we encourage you to take your wig with a trusted hair stylist that can further customize your wig to your preference with a little additional trim & styling if necessary.
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We are a family owned & operated business that started 15+ years ago as just a small local shop with no idea just how much of a community we would build! We wanted to expand beyond just local so we bring to you this website! Your preference to our business is why we continue to grow & spread confidence. From the bottom of our hearts, we thank you! Join us on our socials for exclusive tips, trends, and transformations!